Research & Discovery (6 weeks)
47 user interviews across all roles
I collaborated extensively with stakeholders and engineers to map the complete ecosystem of user needs and technical constraints. Through comprehensive interviews spanning all five user roles, I identified critical requirements for personalized experiences, documented integration specifications with our 2FA provider, and catalogued system limitations that would shape our design decisions.
Information Architecture (4 weeks)
Journey mapping and user flows
I conducted strategic analysis to optimize user pathways through systematic journey mapping and flow documentation. This phase focused on identifying the most intuitive entry and exit points for each user type, understanding their core motivations for engaging with our platform, and determining the essential information hierarchy needed to fulfill their specific objectives efficiently.
Visual Design (5 weeks)
Design system and prototypes
Took the time to research and collaborate with other designers on best practices for enterprise authentication experiences. I developed a cohesive design system that could adapt to different user contexts while maintaining consistency, then created high-fidelity prototypes that demonstrated the unified portal's intelligent adaptation to each user type.
User Testing (4 weeks)
Validation and iteration
Conducted extensive usability testing with representatives from all five user roles to validate our design decisions. I facilitated moderated sessions with Fullstory to observe how users navigated the new unified experience, identified pain points in the authentication flow, and iteratively refined the interface based on real user feedback and behavioral insights.
Implementation (3 weeks)
Development and launch
Collaborated closely with the engineering team to ensure seamless translation of designs into the final product. I provided detailed specifications, conducted design reviews throughout development, and performed quality assurance testing to guarantee the launched portal met our usability standards and delivered the intended user experience across all touchpoints.
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